Telephone Operator - Arabic Speaker

Job description

JOB SUMMARY

Main Duties/Responsibilities:

Comprehensive knowledge of the Hotel and Residences, including all departments, services, outlets and all the operation hours of all outlets and facilities as well
Comprehensive knowledge of the extension numbers of all department outlets, executives and facilities
Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike
To ensure a very polite, accurate and efficient telephone service to all callers
To handle all internal and external calls into and out of the hotel in a courteous and efficient manner
To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests
To ensure that all wake-up calls are in order and completely punctually as per the Palazzo Versace standards
To ensure that all VIP’s in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the day
To maintain updated internal and employee telephone directory
To maintain a logbook on each shift for any information on guest comments.
To be aware of all fire prevention and safety regulations and procedures at all times.
To report all emergency calls immediately to the management
To participate in training sessions
To report for duty punctually, wearing the correct uniform, name tag at all times and adhere to the Palazzo Versace grooming standards

CANDIDATE PROFILE

Post-secondary diploma or equivalent
At least 1-2 years’ experience in an Switchboard or Communication Center position in a five star hotel
Excellent verbal and written English & Arabic languages
Clear, calm, friendly and courteous voice to attend all calls
Operational knowledge of the Front Office operation
Very well versed in Microsoft Office and related applications
Customer service orientation
Good oral and listening skills

On-site

Front Office