Front Office Intern

Role Overview:

We are seeking a motivated and detail-oriented Front Office Intern. This internship offers a valuable opportunity to gain hands-on experience in a luxury hospitality environment, supporting front desk operations, guest interaction, and daily administrative functions.

Key Responsibilities:

• Assist with guest check-ins and check-outs, ensuring smooth and efficient service.

• Provide information about hotel services, facilities, and local attractions.

• Answer guest inquiries in person, over the phone, and via email.

• Support the Front Office team in handling reservations, guest requests, and administrative tasks.

• Maintain a welcoming and professional lobby environment at all times.

• Coordinate with other hotel departments to meet guest needs and special requests.

• Uphold the hotel's standards for service excellence and guest satisfaction.

Candidate Profile:

• Currently pursuing or recently graduated in Hospitality Management, Business Administration, or a related field.

• Excellent verbal and written communication skills.

• Well-groomed, professional appearance, and positive attitude.

• Strong organizational and multi-tasking abilities.

• Willingness to learn and grow in a fast-paced, luxury hospitality environment.

• Proficiency in Microsoft Office; experience with hotel PMS systems (e.g., Opera) is an advantage.