Residence Executive - Russian speaker

Position Summary:
We are seeking a dynamic and service-oriented Residence Executive to join our Residences Division. The ideal candidate will serve as the primary point of contact for our long-term residents, ensuring personalized, efficient, and seamless day-to-day experiences that reflect the Palazzo Versace standard of excellence.

Key Responsibilities:

• Provide dedicated assistance and support to residents in all matters related to their stay, lifestyle, and residence services.

• Manage daily resident requests, concerns, and communications with professionalism and discretion.

• Coordinate with Housekeeping, Engineering, Security, and Concierge teams to ensure timely service delivery.

• Assist in move-in/move-out procedures, apartment inspections, and resident orientations.

• Maintain accurate records of resident profiles, preferences, and service histories.

• Support billing and administrative tasks related to residence operations.

• Foster a warm and welcoming environment that enhances residents’ sense of belonging and satisfaction.

• Uphold brand standards and ensure all interactions reflect Palazzo Versace’s luxury hospitality values.

Requirements:

• Previous experience in guest relations, residential services, or front office within a 5-star hotel or luxury residence.

• Strong interpersonal and communication skills with a passion for personalized service.

• Excellent organizational and multitasking abilities.

• Professional appearance and demeanor in line with luxury hospitality standards.

• Fluency in English; additional languages are an advantage, preferably Russian.

• Proficiency in Opera PMS or similar hospitality software.