Residence Concierge

JOB SUMMARY

Main Duties/Responsibilities:

• Welcome and assist residents and guests with inquiries, service requests, and local area information.

• Maintain a professional, organized, and presentable front desk at all times.

• Monitor visitor access and enforce building security protocols.

• Manage incoming and outgoing mail and packages; coordinate with delivery services.

• Work closely with building management, maintenance, housekeeping, and security teams.

• Keep accurate records including visitor logs, key logs, service requests, and incident reports.

• Support move-in and move-out processes for residents.

• Communicate building notices, maintenance schedules, and updates to residents.

• Assist in emergencies by following building procedures and guiding residents and emergency personnel.

CANDIDATE PROFILE

• Experience in concierge or guest service roles (hotel/residential).

• Good communication and people skills.

• Well-organized, professional, and calm under pressure.

• Comfortable using basic computer systems.

• Flexible with shifts, including weekends and holidays.