Receptionist - Russian Speaker

JOB SUMMARY

Main duties/responsibilities:

• Give a warm and engaging welcome to guests on arrival and perform guest check-in

• Take payment from guests on departure and close their bills correctly

• Be efficient in assisting guests throughout their stay with any requirements

• Sell rooms to walk-in guests at the maximum rate possible

• Ensure that the Guest Services desk is manned, operationally prepared and stocked at all times

• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed

• Update all information given by guests on the Registration Card on check-in into the Opera system making sure that all required information has been provided

• Ensure all the guests has been assisted in timely manner with their special requests and reservations

• Scan the passport of every guest on arrival and save the data correctly

• Logs and keep the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance

• Attend the daily handover briefing at the beginning of each shift

• Carry out cashiering duties like foreign currency exchange, paid-outs etc.

• Maintain their cash float, take full responsibility for it ensuring that it is balanced at all times

• Perform any related duties and special projects as requested by the Front Office Manager/Team Leader

CANDIDATE PROFILE

• Secondary Education/Degree in hotel management

• 2 years front desk experience in a 5 star Hotel

• Knowledge of basic Microsoft Office applications

• Knowledge of Opera (Front Office Applications)

• Fluency in written and spoken Russian & English