IT Support Agent

Main Responsibilities:

• Provide technical support to hotel staff for hardware, software, and network issues.

• Troubleshoot and resolve IT problems in a timely and efficient manner.

• Perform regular maintenance and upgrades on hardware, software, and systems.

• Monitor the hotel’s network to ensure smooth and secure connectivity.

• Assist in the setup and configuration of new equipment and technology systems.

• Provide training to hotel staff on IT tools and systems.

• Collaborate with other departments to identify IT needs and provide solutions.

• Maintain documentation of IT issues and solutions for future reference.

• Ensure the security of hotel data and IT infrastructure.

Candidate Profile:

• Proven experience in IT support, preferably in a hotel or hospitality environment.

• Strong knowledge of computer systems, networks, and various software applications.

• Experience with hotel management systems and point-of-sale (POS) systems is a plus.

• Ability to troubleshoot hardware, software, and network issues effectively.

• Excellent communication and interpersonal skills.

• Ability to work under pressure and handle multiple tasks simultaneously.

• Detail-oriented, proactive, and able to work independently.