In Room Dining Order Taker

JOB SUMMARY

Main Duties/Responsibilities:

• Take in Room Dining orders over the phone

• Sell and upsell food and beverage items.

• Describe dishes and inform the guest on how the food is prepared and cooked and on the type of beverage available.

• Be punctual, greet colleagues and reports to supervisor upon arrival for duties.

• Arrive at work well groomed, prepared and display enthusiasm.

• Well prepared for a long day contribution and utilize time effectively.

• Follow proper payroll and uniform procedures.

• Contribute to departmental standards and best practices.

• Anticipate and service of guests' requirements before requests is necessary.

• Serve and clear food and beverage items in an unobtrusive and professional manner.

• Be familiar with the beverage service including stemware used and appropriates garnishes.

• Complete opening and closing side work as assigned and has all tables set according to standard.

• Utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.

• Carry trays, bus and reset tables with linen, china, glass and silver.

• Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.

• Service all needs for private dining room or private function.

• Recognize and address potential disruptive or undesirable guests.

• Respond properly in any hotel emergency or safety situation.

• Perform other tasks or projects as assigned by hotel management.
  Retrieve and stock all linen, china, silver, glassware and food and beverage items.

• Provide unobtrusive and professional service.

• Attend all the training subjects to the service colleagues and follows all rules and policies of the hotel.

• Handle cash and credit card procedures according to the guidelines of the accounting department.

CANDIDATE PROFILE

• Basic hotel school diploma

• 2 year minimum experience working in a multicultural / 5 star hotel environment.

• Multi skilled.

• Experience in food and beverage or event field.

• Speed and accuracy. (able to manage last minute activities)

• Must be clear and easy to understand over the phone

• Experience in upselling a plus.

• Ability to handle luxury guest volumes on a daily basis.

• Should be able to work under pressure in a customer service environment.

• Must be flexible and ability to work long hours.

• Creative and positive mind set.