Guest Service Ambassador - La Vita Bar (Female)

Position Summary:

Palazzo Versace Hotel is seeking a polished and attentive Guest Service Ambassador to join the team at La Vita Restaurant & Bar. This role is essential in delivering exceptional service and creating a memorable guest experience in a luxurious and vibrant setting. The ideal candidate will possess excellent communication skills, a passion for hospitality, and a strong commitment to providing outstanding beverage service.

Key Responsibilities:

Guest Service:

• Provide attentive and personalized service to guests, ensuring a welcoming and enjoyable atmosphere at La Vita.

• Take drink orders accurately and efficiently, offering recommendations and insights on the cocktail menu.

Beverage Delivery:

• Serve cocktails and beverages promptly, ensuring that all drinks are presented in accordance with La Vita’s high service standards.

• Monitor guest satisfaction and respond promptly to any inquiries or requests, enhancing the overall dining experience.

Menu Knowledge:

• Maintain a comprehensive understanding of the cocktail menu, including ingredients, preparation methods, and pairings with menu items.

• Stay informed about current beverage trends and seasonal offerings to provide informed recommendations to guests.

Collaboration:

• Work closely with bartenders and kitchen staff to ensure seamless service and coordination during busy periods.

• Assist in training new staff on service standards and menu knowledge to promote a cohesive team environment.

Compliance and Safety:

• Adhere to all health, safety, and licensing regulations, maintaining the highest levels of cleanliness and hygiene in the service area.

• Follow responsible alcohol service guidelines to ensure a safe environment for guests.

Promotional Activities:

• Participate in special events and promotions as needed, contributing to the marketing efforts of La Vita Restaurant & Bar.

• Engage with guests to promote upcoming events and enhance their overall experience.

Qualifications:

• A minimum of 2 years of experience in a similar role within a luxury hotel or upscale dining establishment.

• Strong knowledge of cocktails, spirits, and beverage service, with a passion for hospitality.

• Excellent communication and interpersonal skills, with the ability to connect with guests and foster positive relationships.

• Proven ability to thrive in a fast-paced environment while maintaining attention to detail and service quality.

• Flexibility to work evenings, weekends, and holidays as required.