Food & Beverage Supervisor - Pool Bar

JOB SUMMARY

Main Duties/Responsibilities:

• Supervise the service staff team

• Ensure the standards are plied with 100% of the guest 100% of the time.

• Be punctual, greet colleagues and reports to supervisor upon arrival for duties.

• Offer guests an enjoyable, expertly served beverage/dining experience for all events.

• Anticipate and service of guests' requirements before requests is necessary.

• Utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.

• Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.

• Ensuring all set up’s and mise en place is set for the next day’s events.

• Ensure all areas, stores and back areas are always kept clean and tidy.

• Handle cash and credit card procedures according to the guidelines of the accounting department.

CANDIDATE PROFILE

• Basic hotel school diploma

• 2 year minimum experience working in a multicultural / 5 star hotel environment.

• Multi skilled.

• Experience in food and beverage or event field.

• Speed and accuracy. (able to manage last minute activities)

• Ability to handle luxury guest volumes on a daily basis.

• Should be able to work under pressure in a customer service environment.

• Must be flexible and ability to work long hours.

• Creative and positive mind set.

• Worked in different cultural environment.