Food & Beverage Supervisor

• Supervise the service staff team
• Ensure the standards are plied with 100% of the guest 100% of the time.
• Be punctual, greet colleagues and reports to supervisor upon arrival for duties.
• Offer guests an enjoyable, expertly served beverage/dining experience for all events.
• Anticipate and service of guests' requirements before requests is necessary.
• Serve and clear food and beverage items in an unobtrusive and professional manner.
• Be familiar with the beverage service including stemware used and appropriates garnishes.
• Complete opening and closing side work as assigned and has all tables set according to standard.
• Utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.
• Carry trays, bus and reset tables with linen, china, glass and silver.
• Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
• Report any accident or guest complaint immediately, no matter how minor, to a manager.

CANDIDATE PROFILE

• Basic hotel school diploma
• 2 year minimum experience working in a multicultural / 5 star hotel environment.
• Multi skilled.
• Experience in food and beverage or event field.
• Speed and accuracy. (able to manage last minute activities)
• Ability to handle luxury guest volumes on a daily basis.
• Should be able to work under pressure in a customer service environment.
• Must be flexible and ability to work long hours.
• Creative and positive mind set.
• Worked in different cultural environment.