F&B Guest Ambassador / Hostess

Position Summary:
Palazzo Versace Dubai is looking for a highly motivated and guest-focused F&B Guest Ambassador to join the energetic and stylish team at La Piscina, the hotel’s signature poolside venue known for its Mediterranean flavors, vibrant ambiance, and scenic waterfront views. This role is vital in ensuring a seamless and memorable guest journey—from reservations to personalized service on the day of the visit. The ideal candidate will bring excellent communication skills, a warm personality, and a passion for delivering exceptional hospitality in a dynamic F&B environment.

Key Responsibilities:

Reservations & Guest Flow:

• Manage day-to-day reservations and coordinate seating plans to ensure optimal guest flow and guest satisfaction at La Piscina.

• Handle all guest inquiries, confirmations, and special requests professionally across phone, email, and reservation platforms.

• Monitor guest arrival patterns and proactively communicate with service and hostess teams for smooth coordination.

Guest Recognition & Personalization:

• Maintain and update detailed guest profiles, recording preferences, allergies, special occasions, and feedback.

• Use guest insights to personalize the experience and surprise and delight returning or VIP guests.

Guest Relations:

• Welcome guests warmly upon arrival and maintain an attentive presence throughout their visit.

• Handle guest feedback and resolve any concerns efficiently to ensure guest satisfaction and retention.

Coordination & Collaboration:

• Liaise closely with the F&B management, culinary team, hostess desk, and pool staff to ensure smooth operations and consistent service delivery.

• Support internal communication around large bookings, special events, or high-profile visits.

Promotions & Events Support:

• Assist in promoting ongoing events, activations, and offers at La Piscina by engaging with guests and encouraging return visits.

• Collaborate with the marketing and events team to support VIP setups, influencer visits, or media activations.

Administration & Compliance:

• Ensure accurate records of reservations, guest data, and follow-ups, while adhering to GDPR and internal confidentiality protocols.

• Maintain an organized and professional front-of-house station that reflects the luxury standards of Palazzo Versace.

Qualifications:

• A minimum of 3 years of experience in a guest services or reservations role within a luxury hotel or upscale dining environment.

• Strong organizational skills and attention to detail, with the ability to manage multiple tasks effectively.

• Excellent communication and interpersonal skills, with a passion for providing exceptional guest service.

• Proficiency in reservation management systems and guest database software.

• Ability to analyze data to identify trends and enhance guest experience.

• Flexibility to work evenings, weekends, and holidays as required.