F&B Dining Desk Agent

Job Summary

We are seeking a professional and service-oriented F&B Dining Desk Agent to join our Food & Beverage team. The ideal candidate will serve as the primary point of contact for restaurant reservations, guest inquiries, and dining coordination, ensuring a seamless and personalized dining experience in line with luxury hospitality standards.

Key Responsibilities

• Handle restaurant reservations accurately via phone, email, and reservation systems

• Coordinate dining arrangements across all hotel restaurants and outlets

• Provide detailed information on menus, promotions, operating hours, and special events

• Manage guest preferences, special requests, and VIP arrangements

• Liaise closely with restaurant managers and host teams to ensure smooth operations

• Maintain up-to-date reservation records and seating plans

• Handle guest inquiries and concerns professionally and promptly

• Ensure all interactions reflect the hotel’s luxury service standards

Requirements

• Previous experience in a similar role within a 5-star or luxury hotel environment

• Strong communication and interpersonal skills

• Excellent telephone etiquette and customer service skills

• Ability to multitask in a fast-paced environment

• Proficiency in restaurant reservation systems (e.g., OpenTable or similar) is an advantage

• Fluent in English; additional languages are a plus

• Well-groomed, professional appearance and positive attitude