Director of Operations

Main Duties/Responsibilities:

• Oversee the entire operations of the hotel with particular focus on Front Office, Housekeeping, Food and Beverage, Culinary, Reservations, Security, and Engineering.
• Develop and implement property-wide strategies that deliver products and services to meet or exceed the needs and expectations of target customer and provide a return on investment.
• Represent the hotel management when interacting with guests and individuals from outside the Hotel.
• Assist in monitoring present and future trends, practices and systems in the hotel industry and ensure execution of competitive programs.
• Stay up to date with financial result (budget versus actual) in sales and cost areas and ensure that sales and profit are maximized.
• Control expenses and recommend and implement measures to control them.
• Closely monitor guest feedback, communicate feedback results, and make recommendations for improvement.

Candidate Profile

• At least 2 years of strong operational experience, both in Rooms and F&B operations in 5-star luxury hotel.
• Exceptional customer focus.
• Able to work with multicultural teams. 
• Strong problem solving & decision-making skills.
• Able to communicate effectively and build professional relationships with the senior management, guests and hotel colleagues.
• Strong motivational skills.
• Commercial know-how.
• Proven leadership abilities & excellent business acumen.