Chief Concierge

About the Role
We are seeking an experienced and service-driven Chief Concierge to lead our concierge team and ensure exceptional guest experiences. The ideal candidate will be a true hotel ambassador with extensive local knowledge, strong leadership skills, and a passion for delivering personalized, memorable service.

Key Responsibilities

• Lead, train, and motivate the concierge and bell team to deliver world-class guest service.

• Oversee daily concierge operations, ensuring smooth and efficient service at all times.

• Assist guests with reservations, transportation, directions, recommendations, and special requests.

• Build and maintain strong relationships with local partners, service providers, and tourism organizations.

• Handle VIP arrivals, special amenities, and personalized service arrangements.

• Ensure all guest requests are followed through promptly and accurately.

• Monitor departmental performance and implement service improvements.

• Manage lost & found procedures in line with hotel policies.

• Oversee scheduling, team performance, and departmental communication.

• Collaborate with Front Office and other departments to ensure seamless guest experiences.

Requirements

• Minimum 2–3 years of experience as Chief Concierge or 5+ years in a luxury hotel front-of-house role.

• Strong leadership and communication skills.

• Excellent knowledge of local attractions, services, and cultural offerings.

• Outstanding guest relations and problem-solving abilities.

• Proficiency in hotel systems (Opera or similar).

• Professional appearance, positive attitude, and ability to handle demanding situations gracefully.

• Fluency in English; additional languages are an advantage.