Assistant Revenue & Reservations Manager

Main Responsibilities:

• Assist in the development and implementation of pricing strategies to maximize room revenue.

• Monitor and evaluate market trends, competitor pricing, and demand to optimize room availability and pricing.

• Oversee the reservations team to ensure efficient and accurate reservation processing.

• Handle guest reservations, cancellations, and modifications with exceptional service standards.

• Collaborate with other departments (Sales, Front Office, etc.) to ensure smooth operations and high guest satisfaction.

• Review daily reports to track room availability, occupancy rates, and performance metrics.

• Support revenue management processes through forecasting, budgeting, and reporting on revenue performance.

• Maintain a strong focus on upselling and cross-selling strategies to increase revenue.

• Provide training and guidance to the reservations team to enhance their product knowledge and service delivery.

Candidate Profile:

• Bachelor's degree in Hospitality Management, Business, or related field.

• Minimum of 2 years of experience in a similar role in a 5-star hotel or luxury resort.

• Strong understanding of revenue management principles, booking systems, and hotel operations.

• Excellent communication, organizational, and analytical skills.

• Strong attention to detail and ability to work under pressure.

• Positive attitude with a passion for providing exceptional customer service.

• Ability to work both independently and as part of a team.